1. About these terms
These terms are an agreement between you and Pepcell Labs LLC ("Pepcell", "we", "us") about the Pepcell Partner Program and customer referrals. You accept them when you apply to be a Partner, or when you turn on a referral link in your account. They sit alongside our Terms of Service and Privacy Policy.
This is version 2026-10-16. We save the version you accepted with your account, and “Changes to rates and terms” below explains how changes work.
2. Who can take part
- You must be at least 21 years old and live in the United States.
- One account per person. Don't run more than one partner or referrer account, or share one.
- Partners are approved by us. We review every application and may decline one without giving a reason. Customer referrers need a Pepcell order that has shipped.
- What you tell us (your name, contact details, where you'll talk about Pepcell, and your payout details) must be true, and you'll keep it up to date.
3. Your link and code
Once you're approved you get a link (pepcelllabs.com/r/YOURCODE) and a code. Both give a new customer 10% off their first order.
- When someone follows your link, their browser remembers it for 30 days in a cookie named pc_ref. If they then follow a different partner's link, the most recent one counts. A code entered in the cart counts ahead of any link.
- One discount per order. The partner discount doesn't combine with promo codes, and an order that uses a promo code isn't credited through a link.
- We may refuse or change a code that's misleading or offensive, or that looks like someone else's brand.
4. How commissions work
New customers. You earn on a customer whose first Pepcell order comes through your link or code. Someone who has ordered from us before, under the same email or phone number, isn't a new customer.
What it's worked out on. Commission is a percentage of net merchandise: the order's product subtotal after sale prices, bundle savings and any discount, not counting shipping. At most $500 of net merchandise per order counts. Orders over $750 may be reviewed by us before their commission clears.
Rates. You earn 20% on the customer's first order, and 10% on their orders for the 12 months after it. During that time the customer is linked to you: their reorders credit you automatically, without your link or code, and another partner's link or code doesn't change that.
Pending, then cleared. A commission is pending from the time the order is paid. It clears 45 days after the order first ships; if the order was paid by eCheck, it clears on the later of that date and 60 days after payment. Only cleared commissions can be paid out or converted to store credit.
Cancellations and reversals. If an order is cancelled before its commission clears, the commission is voided. If it's cancelled afterwards, we record a reversal for the same amount, which is taken from your future earnings. If a cancelled order is reinstated, so is its commission. If your balance is negative when you leave the program or are removed from it, you agree to repay that amount when we ask.
What doesn't earn. Your own or your household's orders (see Self-referrals), customers who had already ordered from us, our internal test orders, orders placed in breach of these terms, and orders we reasonably believe are fraudulent.
5. Payouts
- Choose how you're paid in your partner dashboard: Bank transfer (ACH), Zelle, or store credit.
- Cash payouts go out once a month, around the 15th, when your cleared balance is at least $50. Smaller balances roll over to the next month.
- We send a Form 1099 when the law requires one. Taxes on what you earn are yours to pay.
- Payments go to the details you give us. We aren't responsible for a payment sent to details that turn out to be wrong.
6. Store credit
- You can convert any part of your cleared balance to store credit at any time, with no minimum. Converted earnings are worth 1.5× as credit: $10.00 of earnings becomes $15.00 of credit. A conversion is final.
- Store credit has no cash value. It can't be exchanged for cash, sold or transferred, and it belongs to the Pepcell account it was issued to.
- Use it on orders placed while signed in to that account, with the account's email on the order. At least $1.00 of every order is paid another way. If an order that used credit is cancelled, the credit goes back to your account.
7. Customer referrers
- Any customer with an order that has shipped can turn on a referral link and code in their account.
- Friends who are new customers get 10% off their first order.
- You get $15 in store credit for each friend once their first order clears (the same clearing rules as above), up to 10 rewards per calendar year.
- Referrers earn store credit only: no cash, and nothing on reorders.
- The content rules, promotion rules, self-referral rules and strikes below apply to referrers just as they do to Partners.
8. Content rules
Pepcell products are sold for research use only and are not for human or animal use. Everything you publish about Pepcell has to be consistent with that.
You may talk about:
- Purity and testing: every batch is US lab tested, with a Certificate of Analysis
- Packaging, and how orders arrive
- Shipping speed: orders placed by 1 PM Pacific on a weekday ship that day
- The service you’ve had from us
- What’s in the catalog
You may not publish or do:
- Any mention of human or animal use
- Dosing, reconstitution or injection how-tos
- Before/after content, or “I’ve been taking…”
- Health, medical, weight-loss or performance claims
- Paid ads on Pepcell brand terms
- Posting your code on coupon, deal or cashback sites
- Anything false or misleading about Pepcell, our products, our prices or the discount
- Anything that suggests you speak for Pepcell
Disclose every post. Any post, video, story, email or message that includes your link or code must say plainly that you’re a paid Pepcell partner, for example “I’m a Pepcell partner and earn from orders through my link.”, or use your platform’s “Paid partnership” label. Put it where people see it before they click, not behind a “more” link or in a pile of hashtags.
Takedowns. If we ask you to change or remove something, do it within 48 hours.
9. Promotion that isn’t allowed
- Paid search or paid social ads that bid on or use “Pepcell”, “Pepcell Labs” or misspellings of them.
- Any other paid placement we haven't approved in writing first.
- Listing your link or code on coupon, deal or cashback sites, or in browser extensions that insert codes.
- Spam: unsolicited email, texts or DMs, comment spam, or posting where a community's rules forbid it.
- Cookie stuffing, hidden or forced clicks, pop-unders, or any other way of setting your link without a person choosing to follow it.
- Paying or rewarding people to click your link or to order, beyond the discount we give them.
- Domains, handles or pages that use Pepcell's name or could be mistaken for Pepcell.
- Promoting to minors, or on platforms and channels aimed at them.
10. Self-referrals
You can't earn on your own orders or your household's. Don't order through your own link or code, and don't credit yourself with orders placed by people at your address or with your email, phone or payment details. These orders don't get the discount (checkout removes it when it spots them), earn nothing, and any commission already recorded on them is voided or reversed.
11. Warnings, strikes and removal
Most problems start with a warning and a request to fix the post. If it isn't fixed in time, or the problem comes back, we add a strike to your account. We may pause your account while we look into something, and we may remove partners who keep collecting strikes.
We remove you straight away, without a warning, for human-use, dosing or medical claims; for fraud, including self-referrals, fake orders and cookie stuffing; or for anything illegal.
If you're removed, commissions you'd already earned on clean orders, meaning orders that had nothing to do with the problem, are still paid under these terms. Commissions tied to the breach are voided.
12. Changes to rates and terms
- We may change commission rates, the customer discount or these terms. We'll email you at least 30 days before a change takes effect.
- Changes are never retroactive. Orders placed before a change takes effect earn under the terms that applied when they were placed.
- If you don't agree to a change, you can leave the program before it takes effect.
- If we end the program, we'll give the same notice and pay out cleared commissions under these terms.
13. Privacy
Partners never see customers' personal details. Your dashboard shows each order's number, date, net merchandise, commission, status and clearing date, and never a customer's name, email, phone number or address. Please don't ask us for them; we won't share them.
We use your own information to run the program, pay you, and meet our tax and legal obligations, as our Privacy Policy describes.
14. Leaving the program
You can leave at any time by emailing our support email. Commissions on orders placed before you leave keep clearing and are paid under these terms. If what's left is under the $50 payout minimum, you can convert it to store credit instead.
We may also end your participation at any time by email. Unless it's because of a breach of these terms, we'll pay your earned commissions the same way.
15. The legal part
- “Partner” is the program's name, not a legal partnership. You're an independent contractor, not our employee or agent, and you can't make promises on Pepcell's behalf.
- You may use Pepcell's name and product images only to promote Pepcell under these terms, and you stop when you leave the program.
- As far as the law allows, our total liability to you under these terms is limited to commissions you've earned and we haven't yet paid.
- These terms are governed by the laws of the State of California.
16. Contact
Questions about the program, a payout or a post? Write to our support email (it's on our contact page) from the address on your account.
Pepcell products are for research use only. Not for human or animal use.