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Fast, reliable delivery with temperature-controlled packaging. Not satisfied? We'll make it right — no questions asked.
Choose the speed that works for you. All options include tracking.
3 - 5 business days
Free on orders over $150
$9.99 for orders under $150 · USPS or UPS
1 - 2 business days
$14.99
Available at checkout · Priority handling
Varies by destination
Contact us for rates
Select destinations · Customs may apply
From order to doorstep, we handle every step with care.
Your order is confirmed and payment is processed securely.
Orders placed before 2:00 PM PST on business days ship same-day. You'll receive an email with your tracking number.
Every shipment undergoes a final quality and accuracy inspection before leaving our facility.
Your package ships via USPS or UPS with full tracking, delivered to your door.
Every order is shipped discreetly with peptide stability in mind.
All orders ship in unmarked packaging with no product names or branding visible on the outside. Your privacy is our priority.
Peptides are sensitive to heat and light. We use insulated packaging with cold packs to maintain stability throughout transit.
Every order includes clear storage and handling instructions to ensure your peptides remain effective after delivery.
60-day satisfaction guarantee. If something isn't right, we'll make it right.
Email support@pepcelllabs.com with your order number and reason for return. We'll respond within 1 business day.
Return items in original packaging using the prepaid label we provide. No out-of-pocket shipping cost.
Refunds are processed within 5–7 business days to your original payment method, or 1–2 days as store credit.
Refund timeline: 5–7 business days to your original payment method · 1–2 days for store credit · Up to 10 days to appear on your bank statement. Shipping costs are non-refundable unless the return is due to our error.
We ship to all 50 US states and select international destinations. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. Contact us at support@pepcelllabs.com for rates and availability in your region.
Once your order ships, you will receive an email with a tracking number and a direct link to track your package in real time via USPS or UPS. You can also check order status from your account dashboard.
If your order arrives damaged, photograph the packaging and product and email support@pepcelllabs.com with your order number within 48 hours of delivery. We typically ship a replacement before even receiving the return.
You have 60 days from the date of delivery to initiate a return. Items must be unopened and in original packaging. Contact us first — we'll take care of the return label.
Refunds are processed within 5–7 business days to your original payment method once we receive the return. Store credit is issued in 1–2 days. Depending on your bank, it may take up to 10 business days to appear on your statement. Shipping costs are non-refundable unless the return is due to our error.